Got a defective device?
Let's get it fixed.
Send us the device, our technicians inspect and repair it. Prepaid shipping label, fixed-price quotes for out-of-warranty cases, in-house repairs in Vienna.
Request RMA
Email vertrieb@headon.at with: device model, serial number, symptom description and your order/customer number.
RMA number + label
You receive an RMA number and a prepaid shipping label within one working day.
Send in the device
Pack the device safely with the RMA number visible on the outside. Drop off at a post office or schedule a pickup.
Diagnosis
Our technicians inspect the device. Within warranty: free replacement/repair. Out of warranty: fixed-price quote first.
Return shipment
Repaired/replaced device ships back to you. Typical turnaround: 5–10 working days from arrival at our facility.
Four things speed everything up
Device model
Exact product name and SKU.
Serial number
Usually on the bottom or back of the device.
Order/customer number
From your headON invoice or delivery note.
Symptom description
What's broken? When did it start? Reproducible?
Questions before you send something in?
Call us — sometimes we can fix it over the phone.